All accounts are billed on a monthly basis. All non-irrigation monthly billed accounts are billed on the 25th of the month based on readings that consumers provide when they pay their prior month's bill. Irrigation accounts are billed around the 5th of the month from May through December.
Except for irrigation and annually billed accounts, energy billings are billed on the 25th day of the month. You should receive your bill during the first week of the month and it is due on or before the 15th day of the month. Irrigation bills are billed around the 5th of the month with payment due by the 25th day of that month.
Yes, our employees read all meters at least once each year. We utilize this opportunity to perform our annual system inspection.
A prompt payment discount is allowed for billings paid on or before the due date as indicated on the bill. The discount allowable and the net due if paid by the due date are shown on the bill. All accounts must be current before the discount is allowed. It is to your benefit to pay by the due date to take advantage of this discount.
Yes. Most stockwells would come under this type of service. Unless the service is out of the five-year agreement, all minimums are due and payable for the calendar year. If the service is disconnected and then reconnected prior to being disconnected for a full twelve month period, all prior minimums will be due and payable prior to reconnecting.
Since HEC is a member owned non-profit cooperative, it does not pay state or federal income taxes based on profits from operations. Because of this, any profits that HEC may make during the year are allocated back to the members in the form of patronage capital. This is money owed to the members and may be paid to them at some future date.
Patronage capital is allocated to individual accounts based on the percentage of the member's gross billings for the year as compared to HEC's gross billings for all members.
No. Patronage capital will only be paid out when a normal distribution has been authorized by the Board of Directors. Upon the death of a natural person member, written request can be made by the estate of the member to pay the estate the balance (limited to $10,000 per year).
Patronage capital shall be assignable only on the books of HEC pursuant to written instruction from the assignor and only to successors in interest or successors in occupancy in all or a part of such member's premises served by HEC unless the board of directors, acting under policies of general application shall determine otherwise.
All power is purchased from the Bonneville Power Administration (BPA) under a long-term contract. Even though some power is received by HEC through Sierra Pacific Power Co.'s (SPPC) system in Nevada, it is purchased from BPA. BPA and SPPC have an agreement for providing power to HEC through SPPC's system.
No. Harney Electric Cooperative, Inc.'s service territory is defined by definite boundaries as established by the Oregon Public utilities Commission and the Nevada Public Service Commission. HEC can only serve members within its defined service area.
Because of our non-profit cooperative status, we can only provide service to members. It is extremely important that we maintain our non-profit status in order to keep our rates as low as possible. We do not want to jeopardize our non-profit status, which would cause an increase in rates to our members.
Rates are a function of many variables. Power costs, operating & maintenance costs, debt retirement, equipment & plant purchases, etc. are all different between neighboring power providers. Some power providers may offer different services to their customers, which may have an effect on the rates they charge for power.
Restoring your services is very important to us. For information on reporting an outage, please click here.